Your privacy is important to us.

Who are we?

PINOPINE, PRODUTOS QUÍMICOS, S.A. aims to be one of the leading companies in the production of pine resin derivatives for various applications/markets: adhesives, chewing gum, depilatory waxes, road marking, printing inks, varnishes, among others.

Our commitment to innovation through research and development, combined with decades of experience, has earned us recognition in the market as specialists in the production of rosin derivatives.

Committed to excellence and customer satisfaction, PINOPINE, PRODUTOS QUÍMICOS, S.A. bases its actions on making a difference, focusing on defending and promoting the values of ethics, rigor, transparency, fairness, a culture of continuous improvement, and responsibility.

Why This Privacy Policy?

This Policy aims to inform Customers of the general rules for the processing of personal data by PINOPINE, PRODUTOS QUÍMICOS, S.A., which are collected and processed in strict compliance with the provisions of the personal data protection legislation in force at any given time, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (“GDPR”) and Law No. 58/2019 of August 8, 2019.

PINOPINE, PRODUTOS QUÍMICOS, S.A. complies with best practices in the field of security and protection of personal data, having taken the necessary technical and organizational measures to comply with personal data protection legislation and ensure that the processing of personal data is lawful, fair, transparent, and limited to authorized purposes.

PINOPINE, PRODUTOS QUÍMICOS, S.A. is committed to the protection and confidentiality of personal data, having adopted the measures it considers appropriate to ensure the accuracy, integrity, and confidentiality of personal data, as well as all other rights of the respective owners.

The rules set forth in this Personal Data Privacy Policy complement the provisions on the protection and processing of personal data contained in the contracts that Customers enter into with PINOPINE, PRODUTOS QUÍMICOS, S.A. , as well as the rules set out in the terms and conditions governing the offer of various products and services, which are duly advertised on the respective website.

What Is Personal Data?

Personal data is any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person.

A natural person who can be identified, directly or indirectly, by reference to a name, identification number, location data, electronic identifiers, or one or more specific elements of their physical, physiological, genetic, mental, economic, cultural, or social identity is considered identifiable.

What Does Personal Data Processing Involve?

The processing of personal data consists of an operation or set of operations performed on personal data or sets of personal data, whether by automated means or not, namely the collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure, or destruction.

Who is responsible for data processing?

The entity responsible for processing personal data is the SME PINOPINE, PRODUTOS QUÍMICOS, S.A., which determines the purposes and means of processing such data.

To this end, if the data subject needs to contact the data controller, they may send a written communication addressed to the data controller at the following address:

Herdade da Monteira, 7580-320 Alcácer do Sal

ou

Email: rgpd@pinopine.com

Data Covered by This Privacy Policy

This privacy policy describes the privacy practices of PINOPINE, PRODUTOS QUÍMICOS, S.A. for data we collect:

• through websites operated by PINOPINE, PRODUTOS QUÍMICOS, S.A., and other websites owned or controlled by PINOPINE, PRODUTOS QUÍMICOS, S.A.;
• through software applications made available by PINOPINE, PRODUTOS QUÍMICOS, S.A. for use on or through computers and mobile devices;
• through pages controlled by PINOPINE, PRODUTOS QUÍMICOS, S.A. on social networks and from which you are accessing this privacy policy;
• through emails sent by PINOPINE, PRODUTOS QUÍMICOS, S.A. with a link to this privacy policy and through communications established online or in person;
• from third parties, such as Authorized Licensees, Strategic Business Partners, Owners and other Sources, such as public databases, marketing partners, and third parties.

The Data We Collect and How We Treat It

PINOPINE, PRODUTOS QUÍMICOS, S.A. may access your data through our websites, customer platform, forms, equipment, and/or social networks. The data collected is strictly necessary for the purposes for which it is intended, namely:

• For contractual purposes;
• When using the contact form, the data collected here is used solely for the purpose of responding to the information requested by the Customer, managing their requests, and controlling the quality of the services provided (name, email address);
• When you report a complaint through our Reporting Channels (Internal);
• Enforce the applicable terms of use, establish or safeguard legal rights or defenses to prevent fraud or other illegal activities, including attacks on the information systems of PINOPINE, PRODUTOS QUÍMICOS, S.A. ;
  Ensuring compliance with legal obligations (such as tax data, customs obligations, obligations arising from financed projects);

Therefore, we can state that we only process your personal data in the following cases:

• When you have given us your consent;
• In the execution of a contract;
• Whether it concerns the legitimate interest of PINOPINE, PRODUTOS QUÍMICOS, S.A. – i.e. to protect our tools, ensuring that they are protected and secure;
• In cases where treatment is required by law.

Data Transfer

As a rule, PINOPINE, PRODUTOS QUÍMICOS, S.A. does not transfer your personal data, except in cases where it is necessary for one or more of the following reasons, always ensuring the same level of protection for your data:

• If we have your consent to do so;
• If we are authorized to do so under the law;
• PINOPINE, PRODUTOS QUÍMICOS, S.A. may also transfer your personal data to other companies within the Group or to third parties, but only if and to the extent that such transfer is necessary for the purposes for which it is intended. In cases where Group companies are located outside the European Economic Area, in third countries, PINOPINE, PRODUTOS QUÍMICOS, S.A. will take all necessary measures to ensure the security and confidentiality of such data, namely through the legal procedure of “standard data protection clauses” adopted and recommended by the European Commission.
• Where legally permitted, PINOPINE, PRODUTOS QUÍMICOS, S.A. may also transfer your personal data to courts, law enforcement authorities, regulators, or attorneys if necessary to comply with the law or to establish, exercise, or defend legal claims.
• In cases where the recipients of personal data may be located in “third countries,” PINOPINE, PRODUTOS QUÍMICOS, S.A. undertakes to guarantee the same level of protection for your data.

We never sell your data!

Why Do We Collect Your Data? (Legal Basis)

Other uses and disclosures:

We will use and disclose Personal Data as we believe necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence, and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) protect our operations, such as in the event of any reorganization, merger, sale, assignment, transfer, or other disposition of all or any part of the business, assets (including bankruptcy or similar proceedings); (f) protect the rights, privacy, safety, or property of you or others; and (g) allow us to pursue available remedies or limit the damages we may sustain.

We may use and disclose other data for any purpose, except where we are not permitted to do so by applicable law.

Your Rights

1. 1. Right to be informed – You have the right to obtain clear, transparent, and easily understandable information about how we use your data and what your rights are. That is why we provide you with all this information in this Privacy Policy.
   2. Right of access – You have the right to obtain a copy of your data and certain information about how that data is processed. This right allows you to know and confirm that we use your data in accordance with data protection laws. We may refuse to provide you with the requested information if doing so would reveal another person’s Personal Data or negatively impact another person’s rights.
   3. Right to rectification – If your data is incorrect or incomplete, you may ask us to rectify/correct it.
   4. Right to erasure of data – Allows you to request the erasure or deletion of your data, provided that there are no valid grounds for us to continue using it or its use is unlawful. This is not a generic right to erasure, as exceptions are allowed (for example, whenever such data is necessary for the defense of a right in legal proceedings).
   5. Right to restriction of processing – You have the right to “block” or prevent the future use of your data when we are evaluating a request for rectification or as an alternative to erasure. Where processing is restricted, we may continue to store your data, but we will not be able to use it further. We keep lists of people who have requested the “blocking” of future use of their data to ensure that this restriction is respected in the future.
   6. Right to data portability – You have the right to obtain and reuse certain Personal Data for your own purposes across different organizations. This right applies only to data that you have provided to us and that we process with your consent, which is processed by automated means.
   7. Right to object – You have the right to object to certain types of processing, for reasons related to your particular situation, at any time during such processing, for the purposes of the legitimate interests of PINOPINE, PRODUTOS QUÍMICOS, S.A. or third parties. We may continue to process such data if we can demonstrate “compelling legitimate grounds for the processing which override your interests, rights, and freedoms” or if such data is necessary for the establishment, exercise, or defense of a right in a legal proceeding.
   8. Right to lodge a complaint with the Supervisory Authority – if you believe that your data is not being processed lawfully by PINOPINE, PRODUTOS QUÍMICOS, S.A., in accordance with applicable legislation and this Policy.

Under the terms of the law, you are also guaranteed the right to withdraw your consent to the processing of data whose consent constitutes the basis for the legitimacy of the respective processing. To this end, you have the right to withdraw your consent at any time, which does not, however, invalidate the processing carried out up to that date based on the consent previously given. These rights may be exercised at any time by the User via the following email address: rgpd@pinopine.com

A PINOPINE, PRODUTOS QUÍMICOS, S.A. will respond in writing (including by electronic means) to the User’s request within a maximum period of one month from receipt of the request, except in cases of particular complexity, in which case this period may be extended. If the requests submitted by the User are manifestly unjustified or excessive, particularly due to their repetitive nature, PINOPINE, PRODUTOS QUÍMICOS, S.A. reserves the right to charge administrative costs or refuse to comply with the request.

Retention period for Personal Data

We retain Personal Data only for the period/time necessary to fulfill the specific purposes for which it was collected. However, we may be required to store some Personal Data for a longer period, taking into account factors such as:

• legal obligations under applicable laws to retain Personal Data for a certain period of time;
• statute of limitations, under applicable laws;
• litigation; and,
• guidelines issued by the competent data protection authorities.

During the period of Personal Data Processing, we guarantee that such data will be processed in accordance with this Privacy Policy. Once the Data is no longer needed, we will proceed to delete it securely.

With regard to consent, the withdrawal of consent does not invalidate the processing carried out up to that point on the basis of the consent previously given.

Safety

Personal Data will only be processed in the context of the purposes identified in this Policy, in accordance with the internal policies of PINOPINE, PRODUTOS QUÍMICOS, S.A. and using technical and organizational measures designed in accordance with the risks associated with the specific processing of Personal Data. We use appropriate security measures to ensure the protection of your Personal Data and prevent access by unauthorized persons. We periodically review our security policies and procedures to ensure that our systems are secure and protected. However, given that the transmission of information over the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our Website.

Confidentiality

We recognize that the information you provide may be confidential in nature. Within the scope of its activities, PINOPINE, PRODUTOS QUÍMICOS, S.A.  does not sell, rent, distribute, or otherwise make Personal Data commercially available to any third party, except in cases where it needs to share information with Service Providers for the purposes set out in this Policy or with Third Parties for the purpose of complying with its legal obligations. We will preserve the confidentiality of your data and protect it in accordance with our Privacy Policy and all applicable laws.

Changes to this Privacy Policy

A PINOPINE, PRODUTOS QUÍMICOS, S.A. will periodically update this Privacy Policy. Whenever it does so, the new version will be published on the website and will take effect immediately, so we advise you to consult it regularly.

Contacts

If you need further information, please contact us at the following email address: rgpd@pinopine.com.